Terms of service
1. Overview
Welcome to Zelvantoy. These Terms of Service govern your use of our website, www.zelvantoy.com, and any purchases made through our online store.
The website is operated by Weihai Jiuhua Information Technology Service Co., Ltd. Throughout these Terms, “Zelvantoy,” “we,” “us,” and “our” refer to the online store and its operating company.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable policies, including our Shipping Policy, Return Policy, and Privacy Policy.
Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue use of the website.
2. Eligibility and Website Use
You agree to use this website only for lawful purposes and in compliance with applicable laws and regulations.
You must not use our website to engage in fraudulent activity, interfere with website security, transmit malicious software, infringe upon the rights of others, or disrupt the shopping experience of other customers.
We reserve the right to restrict or terminate access to our website where permitted by law if we reasonably believe that a user has violated these terms.
3. Products and Product Information
Zelvantoy offers women's clothing and related fashion products through our online store.
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, prices, and other product information are accurate.
Actual product colors may vary slightly depending on lighting conditions, photography, monitor settings, and device displays. Please review the product description and size information carefully before purchasing.
We reserve the right to correct errors, update product information, and modify product availability when necessary.
4. Prices and Product Availability
Product prices and applicable shipping charges will be displayed on our website or during checkout.
Taxes, import duties, customs charges, and other fees, if applicable, will be handled according to the information disclosed at checkout and applicable law.
We make reasonable efforts to maintain accurate inventory information. However, product availability may change without notice.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.
5. Orders and Order Acceptance
When you place an order, you are submitting an offer to purchase the selected products.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
We reserve the right to decline, limit, or cancel orders where permitted by law, including in cases involving suspected fraud, unauthorized transactions, inventory errors, pricing mistakes, or inaccurate order information.
If payment has been collected for an order that we cancel, an appropriate refund will be arranged in accordance with applicable law.
You are responsible for ensuring that your billing information, shipping address, email address, and other order details are accurate.
6. Payments
Payments must be completed using the payment methods made available at checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment transactions may be processed by third-party payment service providers. Such providers may have their own terms, security procedures, and privacy policies.
We do not claim to store full payment card details unless this is actually part of our payment-processing arrangements.
7. Shipping and Delivery
Orders are shipped in accordance with our Shipping Policy.
Shipping methods, applicable charges, and available delivery estimates will be provided where applicable during checkout or in the relevant shipping information.
Delivery times may be affected by carrier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Nothing in these terms excludes any delivery obligations or consumer rights that cannot legally be excluded.
8. Returns and Refunds
Returns, exchanges, and refunds are subject to our Return Policy and applicable consumer protection laws.
If you receive a damaged, defective, or incorrect item, please contact us with your order number and relevant details so that we can review the issue.
Nothing in our Return Policy or these Terms of Service limits mandatory consumer rights available under applicable law.
9. Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, photographs, product descriptions, page layouts, and other materials, is owned by or lawfully licensed to us.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without prior authorization, except where permitted by law.
10. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, website hosting services, and analytics tools.
We are not responsible for the independent content, policies, security practices, or availability of third-party websites and services.
Your use of third-party services may be subject to their respective terms and policies.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without delays.
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from website use.
Nothing in these terms excludes or limits liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited.
12. Changes to These Terms
We may update these Terms of Service to reflect changes in our business practices, website operations, or legal requirements.
Revised terms will be published on this page and will apply as permitted by applicable law.
13. Governing Law
These Terms of Service are subject to applicable laws and regulations.
Any dispute will be handled by a competent court or other appropriate dispute resolution body in accordance with applicable law.
Nothing in this section deprives consumers of mandatory protections available under the laws that apply to them.
14. Company Information
Store Name: Zelvantoy
Website: https://www.zelvantoy.com
Legal Company Name: Weihai Jiuhua Information Technology Service Co., Ltd.
Unified Social Credit Code: 91371002MADGWRYMX2
Registered Address: Room 303, No. 129 Xinwei Road, Zhudao Subdistrict, Huancui District, Weihai City, Shandong Province, China.
15. Contact Information
For questions about these Terms of Service, please contact us using the contact information provided on our Contact Us page.