Shipping policy
At Zelvantoy, we aim to provide a clear and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.zelvantoy.com.
1. Order Processing
Orders are processed after payment has been successfully received and verified.
Order processing time may vary depending on product availability, order volume, holidays, and fulfillment requirements.
Please review any processing or delivery information displayed on the product page or during checkout before placing your order.
Once your order has been shipped, we will provide shipping confirmation and tracking information where available.
2. Shipping Destinations
We ship to destinations supported by the shipping options available at checkout.
Available destinations may depend on carrier services, product restrictions, customs requirements, and other delivery conditions.
Please ensure that your shipping address is complete and accurate before submitting your order.
3. Shipping Fees
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, shipping method, order details, and promotional offers.
Any free-shipping offer or shipping discount is subject to the conditions stated in the relevant promotion.
4. Estimated Delivery Time
Estimated delivery times, when provided, are for guidance and are not guaranteed unless expressly stated otherwise.
Actual delivery time may be affected by:
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Order processing and fulfillment.
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Shipping carrier operations.
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Customs inspection and clearance.
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Public holidays and peak shopping periods.
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Weather conditions and transportation disruptions.
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Incorrect or incomplete shipping information.
If a significant delay occurs, please contact us so that we can help review the status of your order.
5. Order Tracking
When tracking is available, the tracking number or tracking link will be provided through your order confirmation or shipping notification.
Tracking information may take time to appear or update after shipment.
If tracking information remains unavailable or has not updated for an extended period, please contact our customer service team with your order number.
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, value-added tax, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges may not be included in the displayed product price or shipping fee.
The handling and payment of these charges will be determined by the checkout terms and applicable law.
Customs procedures may also affect delivery times.
7. Incorrect Addresses and Delivery Issues
Customers are responsible for providing accurate shipping details.
If you discover an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
If an order is returned to the sender, refused, or marked undeliverable, we will review the circumstances and determine the appropriate resolution in accordance with applicable law.
8. Lost, Delayed, or Damaged Packages
If your package appears to be lost, has been significantly delayed, or arrives damaged, please contact us with your order number and any relevant information.
For damaged items, photographs of the packaging and products may help us assess the issue.
We will make reasonable efforts to investigate the matter and assist with an appropriate resolution under applicable law.
9. Changes to This Shipping Policy
We may update this Shipping Policy when our shipping arrangements or legal obligations change.
The current version will be published on this page. Any changes will apply as permitted by applicable law and will not remove mandatory rights relating to existing orders.
10. Contact Us
For questions about shipping, delivery, or order tracking, please visit our Contact Us page.
Store Name: Zelvantoy
Website: https://www.zelvantoy.com
Legal Company Name: Weihai Jiuhua Information Technology Service Co., Ltd.
Registered Address: Room 303, No. 129 Xinwei Road, Zhudao Subdistrict, Huancui District, Weihai City, Shandong Province, China.