Return policy

At Zelvantoy, we want you to feel confident when shopping for women's clothing. This Return and Refund Policy explains how to contact us about returns, exchanges, damaged items, and refunds for purchases made through www.zelvantoy.com.

Our policy is subject to applicable consumer protection laws. Nothing in this policy limits any mandatory rights you may have under those laws.

1. Return Requests

If you wish to return an item, please contact our customer service team before sending the product back.

Please provide the following information:

Your order number.
The name or description of the product.
The reason for the return.
Photographs of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate instructions, including the return address where applicable.

Please do not send a return to an unconfirmed address.

2. Condition of Returned Items

For voluntary returns, items should generally be:

Unworn and unwashed.
In their original condition, with tags attached where applicable.
Free from damage caused by use or improper handling.
Returned with original accessories and packaging where reasonably applicable.
Accompanied by the relevant order information.

Trying on clothing to assess fit should be distinguished from wearing or using an item beyond what is reasonably necessary to inspect it.

These conditions do not limit any mandatory legal rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

3. Return Eligibility

Return eligibility depends on the reason for the return, the condition of the item, the circumstances of the purchase, and applicable law.

If you have changed your mind, selected the wrong size, or no longer want an item, please contact us to confirm the applicable return arrangements.

If an item is defective, damaged, incorrect, or materially different from its description, please contact us so we can assess the issue and provide an appropriate remedy.

Any statutory cancellation, withdrawal, return, or refund rights will apply where required by law, even if a voluntary return condition would otherwise differ.

4. Return Shipping Costs

Return shipping costs will be handled according to the reason for the return and applicable law.

For voluntary returns due to a change of mind or personal preference, customers may be responsible for return shipping costs where permitted by law and properly disclosed.

For defective, damaged, or incorrectly supplied items, we will provide an appropriate resolution, including responsibility for reasonable return shipping costs where required by applicable law.

Please contact us before arranging return shipping so that we can provide the correct instructions.

5. Refunds

Once an authorized return has been received or otherwise assessed as appropriate, we will review the item and determine the applicable resolution.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

Refund processing times may depend on the payment provider and financial institution.

We will process refunds within the time required by applicable law. Any applicable refund will include amounts required by law and will be subject to any lawful deductions or exceptions that apply to the transaction.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where appropriate.

After reviewing the issue, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, repair, or another legally required remedy.

Please retain the item and its packaging until we have provided further instructions.

7. Exchanges

If you would like a different size, color, or product, please contact our customer service team to confirm availability.

Exchanges depend on current inventory and the applicable order conditions.

If a direct exchange is unavailable, we may explain alternative options, such as returning an eligible item and placing a new order, subject to applicable law.

8. Non-Returnable Items

Certain items may be excluded from voluntary returns where permitted by applicable law. This may include personalized products or sealed hygiene-sensitive products that have been unsealed, where a lawful exception applies.

Any exclusion will be subject to applicable consumer protection requirements and will not remove a customer's mandatory legal rights concerning defective or nonconforming products.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after an order has entered processing or has been shipped.

If cancellation is accepted after payment, any applicable refund will be processed in accordance with applicable law.

Any statutory cancellation or withdrawal rights remain unaffected by this section.

10. Contact Us

For return, exchange, or refund assistance, please visit our Contact Us page and provide your order details.

Store Name: Zelvantoy

Website: https://www.zelvantoy.com

Legal Company Name: Weihai Jiuhua Information Technology Service Co., Ltd.

Registered Address: Room 303, No. 129 Xinwei Road, Zhudao Subdistrict, Huancui District, Weihai City, Shandong Province, China.