Privacy policy

Zelvantoy respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Weihai Jiuhua Information Technology Service Co., Ltd. collects, uses, discloses, and protects information when you visit www.zelvantoy.com, make a purchase, or contact us.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

Information You Provide

When you place an order, contact customer service, or otherwise interact with our website, you may provide:

• Name.

• Billing and shipping address.

• Email address and telephone number.

• Order details and purchase history.

• Information you submit when requesting a return, refund, or exchange.

• Messages, feedback, and other information you choose to provide.

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method, we may receive transaction confirmations, payment status, and limited payment-related information needed to manage your order.

Full payment card details may be collected and processed directly by the payment provider. We do not claim to store such details unless our actual payment arrangements require it.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system and language settings.

• Pages visited and interactions with the website.

• Referring websites and approximate access times.

• Cookie identifiers and similar technologies, where enabled.

The information collected depends on your device, browser settings, and the technologies used on our website.

2. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders.

• Arrange shipping, delivery, returns, exchanges, and refunds.

• Send order confirmations and service-related notifications.

• Respond to customer inquiries and provide support.

• Maintain, troubleshoot, and improve our website.

• Detect and prevent fraud, abuse, and unauthorized transactions.

• Maintain business and transaction records.

• Comply with applicable legal obligations.

• Analyze website performance where permitted.

• Send promotional communications where legally permitted and, where required, with your consent.

We will process personal information in accordance with applicable law and the purposes described in this policy.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain essential functionality, remember preferences, understand website usage, and support advertising where enabled.

These technologies may be used for:

• Essential website functionality and security.

• Remembering shopping and preference settings.

• Website analytics and performance measurement.

• Advertising measurement or personalization, where applicable.

You may manage cookies through your browser settings and any cookie preference tools made available on our website.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect shopping cart functionality or other website features.

4. How We Share Information

We may share personal information with service providers and other parties when necessary for the purposes described in this policy, including:

• E-commerce platform and website hosting providers.

• Payment processors.

• Shipping carriers and fulfillment providers.

• Customer service and communication providers.

• Analytics and advertising providers, where enabled.

• Professional advisers and auditors.

• Government authorities, regulators, courts, or law enforcement when required or legally permitted.

We may also disclose information where necessary to protect our rights, investigate suspected fraud, enforce applicable terms, or respond to legal obligations.

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a similar regulated activity under applicable privacy laws. Where required, we will provide appropriate disclosures and opt-out options.

5. International Data Transfers

Our company is located in China. Depending on the services used to operate our website, personal information may be processed in China or other countries where our service providers operate.

The privacy and data protection laws of those countries may differ from the laws in your place of residence.

Where required by applicable law, we will implement appropriate safeguards and provide necessary notices or obtain required consent for international transfers.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain business records, prevent fraud, resolve disputes, and comply with legal requirements.

Retention periods depend on the nature of the information and the purpose for which it was collected.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, and disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You should take reasonable precautions when sharing personal information online and protect any account credentials associated with your use of our website.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

• Opt out of certain targeted advertising or regulated data-sharing activities.

• Opt out of marketing emails.

• Submit a complaint to an appropriate privacy regulator.

These rights are subject to applicable legal requirements, exceptions, and verification procedures.

To exercise a privacy right, please contact us through our Contact Us page. We may need to verify your identity before responding.

9. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly intended to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate third-party services.

Those services may have their own privacy policies and data practices. We encourage you to review their policies before providing information directly to them.

We are not responsible for the independent privacy practices of third parties, except where applicable law provides otherwise.

11. Marketing Communications

Where permitted by law, we may send promotional emails about products, offers, or store updates.

You can opt out of marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Opting out of marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, and responses to customer service requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology, or legal obligations.

The current version will be published on this page. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Information

For questions about this Privacy Policy or requests concerning your personal information, please contact us through our Contact Us page.

Store Name: Zelvantoy

Website: https://www.zelvantoy.com

Legal Company Name: Weihai Jiuhua Information Technology Service Co., Ltd.

Unified Social Credit Code: 91371002MADGWRYMX2

Registered Address: Room 303, No. 129 Xinwei Road, Zhudao Subdistrict, Huancui District, Weihai City, Shandong Province, China.